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Neighbors banged on door to alert family to house fire, Windcrest residents say

A family pet died in the Tuesday-morning fire, but all other residents were able to escape.

SAN ANTONIO — Neighbors in Windcrest rushed to alert a family to flames that were beginning to spread through their home amid rainy weather Tuesday morning. The residents escaped, but a family dog did pass away in the blaze. 

The fire started around 8:15 a.m. along the 600 block of Balfour Drive. Along with the Windcrest Fire Department, firefighters from Converse, Fort Sam Houston and Bexar County also responded. When fire crews first arrived, flames were shooting through the roof.

While fire officials initially believed the fire started in the garage, family members tell KENS 5 it sparked in the attic before spreading. Firefighters found the family's dog had died in one of the rooms from asphyxiation; the homeowner says the dog had gone inside the residence to hide. 

Andrew Allen said neighbors banged on their door, notifying them to the smoke before they noticed for themselves. 

"I walked out into the living room and there was just smoke everywhere," said Allen, wearing the coat shared by a neighbor amid the crisis and rainy weather. 

No one else was hurt in the fire, and crews said two family members were at work at the time. 

"Windcrest is unique in that we will help our neighbors," Mayor Dan Reese said at the scene, adding they're ready to provide any help and resources to the family that they can. "We will do whatever we can to help them out. We are a community that sticks together."

Officials don't yet know what started the blaze, but the investigation is ongoing.

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