SAN ANTONIO — Neighbors in Windcrest rushed to alert a family to flames that were beginning to spread through their home amid rainy weather Tuesday morning. The residents escaped, but a family dog did pass away in the blaze.
The fire started around 8:15 a.m. along the 600 block of Balfour Drive. Along with the Windcrest Fire Department, firefighters from Converse, Fort Sam Houston and Bexar County also responded. When fire crews first arrived, flames were shooting through the roof.
While fire officials initially believed the fire started in the garage, family members tell KENS 5 it sparked in the attic before spreading. Firefighters found the family's dog had died in one of the rooms from asphyxiation; the homeowner says the dog had gone inside the residence to hide.
Andrew Allen said neighbors banged on their door, notifying them to the smoke before they noticed for themselves.
"I walked out into the living room and there was just smoke everywhere," said Allen, wearing the coat shared by a neighbor amid the crisis and rainy weather.
No one else was hurt in the fire, and crews said two family members were at work at the time.
"Windcrest is unique in that we will help our neighbors," Mayor Dan Reese said at the scene, adding they're ready to provide any help and resources to the family that they can. "We will do whatever we can to help them out. We are a community that sticks together."
Officials don't yet know what started the blaze, but the investigation is ongoing.
Learn more about KENS 5:
Since going on the air in 1950, KENS 5 has strived to be the best, most trusted news and entertainment source for generations of San Antonians.
KENS 5 has brought numerous firsts to South Texas television, including being the first local station with a helicopter, the first with its own Doppler radar and the first to air a local morning news program.
Over the years, KENS 5 has worked to transform local news. Our cameras have been the lens bringing history into local viewers' homes. We're proud of our legacy as we serve San Antonians today.
Today, KENS 5 continues to set the standard in local broadcasting and is recognized by its peers for excellence and innovation. The KENS 5 News team focuses on stories that really matter to our community.
You can find KENS 5 in more places than ever before, including KENS5.com, the KENS 5 app, the KENS 5 YouTube channel, KENS 5's Roku and Fire TV apps, and across social media on Facebook, Twitter, Instagram and more!