SAN ANTONIO -- Seven months after a mailman accidentally destroyed her family's mailbox, Jeannette Guerra-Moya is still waiting for the United States Postal Service to buy her a new one.

"They should hold their employees accountable for what they do. We pay our taxes too, we want to have nice looking things for our home," Guerra-Moya said Wednesday, describing the $150 mailbox that tore away from its pedestal as a mailman attempted to jam a package through its mail slot last December.

Guerra-Moya said she had just purchased the mailbox so her husband's prescriptions could be placed inside it through a safety door, instead of left on the front porch of the family's home in the 400 block of Vincent Street.

Guerra-Moya filed a complaint at the post office last year
Guerra-Moya filed a complaint at the post office last year

Guerra-Moya said her son witnessed the mailman attempting to put the mailbox back on its pedestal, before leaving it on the ground then moving on to the next house.

Broken pedestal
Broken pedestal

"He was going to try to get away with it. Had it not been for my son seeing him try to put it back on the pedestal, I never would have known," Guerra-Moya said.

Guerra-Moya filed a complaint at the nearest post office. She said that an employee told her that she would have to file a claim with her homeowner's insurance.

A second employee eventually filed a claim on Guerra-Moya's behalf.

USPS spokesman Robert S. Bolen released a lengthy statement Wednesday, stating that the agency did not receive the formal claim until late March.

Jeannette Guerra-Moya
Jeannette Guerra-Moya

Bolen added that Guerra-Moya did not submit the proper paperwork and receipts until last month.

We are not aware of anyone in our claims department advising the customer to file a claim with her homeowner's insurance. If someone from the Postal Service did advise the customer to do so, they did not have the authority to do so and this was an inappropriate response. We sincerely apologize for any misunderstanding.

Bolen wrote that Guerra-Moya should receive a check for a new mailbox within the next few weeks.