x
Breaking News
More () »

No returns? Coronavirus forces retailers to alter policies

Heads up! Many stores have changed their return policies, leaving people stuck with unwanted items.

HOUSTON — There have been a lot of changes due to COVID-19. Some have been really noticeable, like face masks, but others have gone under the radar.

Many retail stores have changed their return policies, leaving customers stuck with items they’d rather not have.

Here’s a rundown of some of the biggest return policy changes at some of the biggest stores right now.

Kroger

Due to the current COVID-19 pandemic, we are temporarily suspending product returns on Food products, Cosmetics & Apparel (clothing, shoes & accessories).

Click here to view the store's latest policy.

H-E-B

Out of an abundance of care and concern for all H‑E‑B customers, we will not accept returns on the following categories that were purchased in anticipation of the Coronavirus outbreak:

  • Paper Towels/Bath Tissue
  • Thermometers
  • Analgesics
  • Disinfecting Spray
  • Disinfecting Wipes
  • Frozen Food
  • Liquid/Bar Soap
  • Hand Sanitizer
  • Vitamins/Supplements
  • Laundry Detergent
  • Cold/Allergy/Sinus Medication

Click here to view the store's latest return policy.

Walmart

We are temporarily not processing returns/exchanges in our stores of food, paper goods, home cleaning supplies, laundry soap, pharmacy, health & beauty and apparel.

If you need to return any item, including those above, and have a receipt, please start your return on the Walmart app or at Walmart.com. It’s easy and may allow you to complete your return without coming to the store.

If you’re not able to return the item online, don’t worry! Once returns reopen for impacted categories, we will be extending the return period by 6 weeks for those items.

Click here to view the store's latest return policy.

Family Dollar

Effective March 27, 2020, until further notice, we are temporarily suspending our return and exchange policy.

Click here to view the store's latest return policy.

Target

Guests who have items with a “return by date” from March 26-April 26, during which we suspended returns, will have until June 15 to return them. Target.com purchases can also be returned by mail using our online return center—sign in to your Target account to get started. New Jersey stores will continue to observe state-ordered return restrictions.

Click here to view the store's latest return policy.

RELATED: VERIFY: Can your employer mandate a COVID-19 test before you return to work?

RELATED: IRS stimulus check status tracker is now online | Here's what you need to know

Send us a news tip | Download our app#HTownRush Newsletter

Great news if you watch TV with an antenna

KHOU has just upgraded its technology.  If you were unable to receive KHOU with your antenna in the past, try again on channel 11.11.  You may have to rescan your channels for it to work – if that’s the case, we’ve got some instructions at KHOU.com/antenna.  If you already see KHOU on 11.1, you may now ALSO see it on 11.11 – it’s the exact same programming.  We’re really excited to be able to bring our KHOU 11 News, CBS shows and sports, Wheel of Fortune, Ellen and Great Day Houston to more homes around the area.  If you’re still having trouble, please contact us here and we’ll try to get you set up.

Before You Leave, Check This Out