SAN ANTONIO -- Patrick Tavernier's solar powered Seiko watch carries a lot of value.

Not because it's one of the first solar models Seiko made, but it was a gift from his father.

I came over one day and he said, 'here I want to give you this watch', Patrick said.

When the crystal on the watch broke, Patrick dropped it off at a Rolling Oaks Mall kiosk where the employee said it would take approximately 30 minutes to fix at a low cost of $19.99.

He says by the way it wasn't working, I put a battery in it, Patrick recalls. I say, oh please tell you didn't put a battery in it.

The employee's decision proved costly, frying the watch's solar electronics, to which the employee reassured Patrick that it could be fixed at the company's Utah repair facility.

Weeks passed and the company notified Patrick that the necessary parts were unavailable.

Frustrated, Patrick contacted Kens 5 with hopes of wrestling his watch woes, but Precision Time's Utah office never returned our calls.

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