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SAN ANTONIO -- For at least the third time this year, people were trapped inside an elevator at the Tower of the Americas in San Antonio.

Carlton Quick, general manager of the tower, released this statement to KENS 5:

A malfunction with elevator doors was quickly addressed by Otis who was on-site earlier in the day working on the same mechanism. The issue required a simple realignment by Otis.

Nothing was simple for the 14 people trapped inside the elevator Thursday night, however.

Augustin Arredondo, Jr. said a frustrated elevator worker was the only person there to greet the 12 adults, 9-year-old and toddler when the doors finally opened. The people were trapped in the hot elevator for one hour.

There was no apology, no offer of water or a refund, Arredondo said.

Arredondo was there with his son who was celebrating his birthday.

The Texas Department of Licensing and Inspection oversees businesses with elevators. Its website showed the most recent inspection at the Tower of the Americas was conducted last month.

By law, businesses are required to secure their own elevator inspector and submit the findings to the state.

Records can be found here .

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