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SAN ANTONIO -- Doris Kinsey was told it would take 10 business days to receive her refund from the Driving Academy, but after three weeks nothing happened.

The Sparacello family paid for a Texas Country Music Cruise organized by Soundwave Cruises, but the trip was canceled. Organizers said travelers would be fully refunded, but the Sparacello's were still waiting after more than two months.

See what happens when Kens 5 Eyewitness Wants to Know stepped in to help these two obtain their refunds.

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