Rosemary Rios was really disappointed when the financing didn’t go through on a new mobile home she wanted to buy. Rios had given San Antonio Mobile Homes a $3,500 deposit, after she says they promised to refund her money if the financing didn’t go through.
Shortly after Rios learned she couldn’t get the financing, she lost her job. Now money would get tight. Rios says she went to San Antonio Mobile Homes manager Raul Diaz, who she says told her to fill out a form and her deposit would be returned.
After filling out the form, Rios says Diaz told her he would put her on the payment plan and give her $500 every two weeks until it was paid off.
More than 6 weeks after that meeting Rios had still not received the first dime.
That’s when she called Eyewitness Wants to Know.
We went by San Antonio Mobile Homes and the man we were told was the manager went inside his office and wouldn’t come out. A woman who identified herself as Lisa asked us to leave a card with a phone number. She said she would call us after she did some research.
A short time later Lisa called and threatened to come after us if anything negative came out about them on TV. She also said Rios had signed-up, through them for credit improvement which is why she didn’t have her money back yet.
Lisa said they first had to make sure the credit improvement company was not owed any money before San Antonio Mobile Homes could issue Rios' refund.
About two hours later Lisa called again. When we told her Rios was adamant she had not signed up for credit improvement, Lisa said Rios needed to bring a letter asking for a refund and they would promptly cut her a check for her refund.
Rios picked up that check Friday.