Juan Rippstin has two convertibles, but can't drive either one. He is restoring his Camaro and he can't seem to get the title to his 2000 Mustang.
Rippstin's father-in-law helped him pay cash for the car when he purchased it from Texas Truck Headquarters almost three months ago.
Under the law the dealership had 30 days to get him the title. It usually takes 2-3 weeks. But, more than 12 weeks later, Rippstin still hasn't received the title, so he called Eyewitness Wants To Know.
When we went by Texas Truck Headquarters they were more than willing to talk with us. General manager George Martinez said he has been fighting with five different auctions to try to get the title. He said the last thing he was told was that the title was held up in litigation, in California.
When we pressed him on the issue, Martinez had his receptionist call several of the auctions and actually let us talk with the people on the other end. When we couldn't make any progress either, we asked Martinez what he was willing to do to make Rippstin happy.
Martinez immediately said he would give Rippstin his choice of either getting a full refund or possibly getting another car.
Rippstin ultimately chose the refund.
Martinez said as soon as Rippstin brought in his father-in-law, they would cut a check to him because the father-in-law was ultimately the one who paid off the car.