Wesley Archuleta says he doesn't have a real problem with the company that runs his timeshare, he just doesn't use it. Archuleta and his wife decided to sell their timeshare after they had problems getting their vacation time to synchronize. So they signed on with Vacation Max.
Archuleta says the Dover, Delaware company told them it should sell within two to three months, that they already had buyers lined up. When the vacation didn't sell in that time frame, Archuleta said Vacation Max kept telling them it would sell by the next month.
It never did sell, so Archuleta asked for the $800 he paid them. He said Vacation Max told him they were suing the person who was supposed to buy his timeshare and he would have to wait. Several months later Archuleta said the company told him they had lost the suit and they were not going to refund his money. So he called us.
We called Vacation Max and the person Archuleta had dealt with, Dan Hanson, wasn't available. The person on the other end said they would have him call back. He never did. However, someone did call back and said they weren't familiar with Archuleta's request, that they would check into it and call us back. They never did, even after several more calls from us.
Unfortunately, it doesn't look like Archuleta will get back the money, but he said he learned a valuable lesson: Never give anyone money before you research the company.
