Duane and LaDonna Little were looking forward to their trip to Knoxville, TN. Their granddaughter was getting married. Two days before they were to leave the Little's received a phone call no parent wants to receive. Duane's 46-year-old son, Mike, was killed in a car accident. Mike was the bride-to-be's father. The Little's called Travelocity and told them what had happened and said they were going to have to leave immediately. The customer service representative took their information and told them not to worry, there would be an additional charge, but they could take care of everything when they got back. With the wedding now on hold, the Little's went to Knoxville to bury Duane's son. When they returned Duane got on the computer and pulled up his credit card bill. He was shocked when he saw the amount from Travelocity. A trip that was already paid for $980 had now almost doubled...more than $1700. The Little's immediately called Travelocity and tried to explain. They say the customer service representative's attitude was "too bad...that's the way it is." Despite numerous calls, the Little's couldn't seem to get an explanation. So they called Eyewitness Wants To Know. We called a corporate spokesperson at Travelocity who said he would get back with us. Within a couple of hours Travelocity sent us a statement saying the penalties and additional charges in this case should have been dismissed. They apologized to the Little's, refunded $1048 and sent them a promotional voucher for an additional $250 off the next trip they book through Travelocity.
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