In March 2008, Mary Champaco wanted a new couch and love seat, but she couldn't afford to pay cash. So Champaco went to Texas Furniture Gallery, which let her put the furniture on lay-away.
Then the recession hit and her job at a local Toyota supplier went on furlough.
Mary said she knew she was going to have to cancel her order. She went to the store to do that, but the store offered her another full year on her lay-away plan if she still wanted to get the furniture.
Fast-forward to February of this year and Champaco paid off the furniture. The store scheduled delivery, but Champaco had to work that day. She says she thought about it all day.
It was quite a surprise when she walked through her front door. The furniture in her living room was not what she ordered.
Champaco called Texas Furniture Gallery and told them she had gotten the wrong furniture. She says she was told that unfortunately, during the two years she was paying, the furniture she wanted was discontinued.
Store manager John Hernandez says he went through his vendor catalogs and found an almost identical match to Champaco's order. Mary says it's really not even close. Hers was a darker color and it was a cloth fabric. The furniture Texas Gallery delivered was a micro-fiber.
Champaco says she absolutely didn't want micro-fiber and is not willing to accept it.
Champaco says she was originally told if she wanted to return the furniture she would have to pay a $60 re-delivery fee. She says there was no way she was going to pay the fee because the mistake wasn't hers, it was Texas Furniture's.
When Eyewitness Wants to Know visited Texas Furniture, the manager, John Hernandez, was more than willing to make the situation right. He said he would be willing to have Champaco come back down to the store to pick out something she did like, and he would have it delivered to her.
