City working to improve 311 app

311 app

SAN ANTONIO -- It’s a city service that features everybody’s favorite words: free and fast. It’s the 311 Call Center and it’s how citizens get help with all kinds of aggravating problems.

Every day more than 2,000 people call the city's 311 helpline to report problems like graffiti, overgrown lots, potholes and dead animals.

But there are two other ways to turn in requests for service that don’t involve wasting time on hold.

The first is a web page you can find here: http://www.sanantonio.gov/Commpa/cityservices.aspx

The second is an easy-to-use free app.

Paula Stallcup, who directs the call center, said that the app is efficient now and it is being revised to be more versatile and faster.Stallcup, who directs the call center, said that the app is efficient now and it is being revised to be more versatile and faster.

“What's next is the ‘smart cities’ initiative that was adopted Thursday when the council passed the new budget,” Stallcup said. “We will be updating our app. We're looking at adding more requests. It's going to be more engaging and it will have a whole new look and feel.”

Now, the app offers the top 13 most requested services with graffiti removal topping that list.

“It's very easy: You snap a picture, you submit your picture,” Stallcup said.

The app uses a smart phone’s locator ability to automatically identify where the call for service is generated.

“You're not having to talk to a rep. You're not having to explain any more. All the information that you provide in the app, that information is making it straight back to the departments and it becomes part of their work cue and they get right on it,” Stallcup noted.

Each city department gets to the jobs as fast as time allows. 

With regard to addressing graffiti and small potholes, their goal is to have them fixed within two business days.

Got a problem that CAN'T be fixed by 311? Drop a line to EWTK@Kens5.com or call 210-377-8647.

(© 2016 KENS)


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