SAN ANTONIO -- The Better Business Bureau says they are looking into even more complaints about a San Antonio-based company that over-booked a cruise that was to feature Texas country music stars.
Some of the upset Soundwave Cruises customers contacted KENS 5 in May. With the help of Barry Davis and Eyewitness Wants to Know, they were able to get their money back.
That didn't happen for many.
Kristi Pena, of the Better Business Bureau in San Antonio, said they have received complaints from customers from all over the country who say they are out thousands of dollars.
"And then all of a sudden they received notices that those cruises have been canceled or they are overbooked," Pena said.
Jeoff Nienstedt, of Cibolo, was one of those customers. He said he was out $2,500 until he took matters in his own hands and called and emailed Soundwave Cruises owner Jacob Dominguez and the Better Business Bureau.
"When I looked there was only a few complaints with the BBB," he said. "I wasn't sure why they were going after them so hard. I didn't think there were as many people as involved as I think there is."
The Better Business Bureau said it has been attempting to get in contact of Dominguez but to no avail. And with more customers coming forward with allegations of refunds promised and no delivery, Pena said there could be criminal charges filed.
The Better Business Bureau recommends cruise goers to pay with a credit card or debit card. That way, should there be any issues, a refund can be expedited more quickly than a cash receipt.
