SAN ANTONIO - Hulu has released new details on its plan to bring a Viewer Experience Operations headquarters to San Antonio.
The company expects to open the San Antonio facility in fall 2017 and bring 500 jobs within the next three years.
“One of our key values at Hulu is putting the viewer first, and vital to that is crafting and delivering an extraordinary customer experience. In addition to building a great product, we’re building an infrastructure that allows us to provide the most personal, responsive and knowledgeable customer support for our viewers,” said Ben Smith, Hulu head of experience.
“With its vibrant culture and large and diverse talent pool, we’re incredibly excited to partner with the city to make San Antonio home to our viewer experience operations," he said.
Hulu said positions available at the new operations facility will include training, customer support, and various positions in management and leadership.
As KENS 5 reported, San Antonio’s economic development team has been courting Hulu executives for several months emphasizing San Antonio’s strong tech workforce, favorable corporate environment and competitive cost of doing business.
The city and county expect to approve incentive packages for Hulu's move.
On April 18, Bexar County Commissioners Court will vote to direct staff to negotiate a tax abatement agreement on real and personal property with Hulu, recommending a 10 year, 90 percent real and personal tax abatement for the creation of 500 jobs.
On April 20, the San Antonio City Council will vote to approve an incentive package that consists of a six-year, 100-percent tax abatement on real and personal property, as well as nomination for the project as a Texas Enterprise Zone Project.
The tax abatement is reportedly tied to investment and job-creation milestones laid out in the city’s agreement, which includes the creation of 500 full-time jobs over three years as well as support for community-wide "Digital Inclusion Initiatives."