With the holidays approaching one San Antonio family is worried they might not have a roof over their head after they built their dream home to accommodate the nine children they adopted.
After being turned down for a loan and selling the house they currently live in, they felt they had nowhere to turn. That's when they called KENS 5's Eyewitness Wants to Know for help.
Jennifer Dietz-Henkelmann always wanted a big family, in addition to her one biological son, she adopted one boy in 2003 and three girls in 2009. Last month, she added to her family, by adopting five sisters from Child Protective Services.
"I feel like there's so many kids in San Antonio who could use help...it's something we can do, it's near and dear to my heart," she said.
When she took the girls into her home as foster children last year, she knew she'd need a bigger home. That's when she decided to sign on with PulteGroup, an Atlanta based home building company, to build it.
Dietz-Henkelmann said she worked with a loan consultant from PulteMortgage, a subsidiary of PulteGroup, to work out the financing. She said the house was completed almost a year after signing the new home purchase agreement, but she said two weeks before her closing date, she found out she hadn't been approved for the loan she was counting on.
That's because her financial situation had changed after adopting the five kids.
"I made it very clear to the lady on the mortgage side and the sales rep, 'hey, if this can't happen please let me know so I can look elsewhere'," she said.
She said she had to sign a termination agreement before she was fully able to secure alternative funding in order to get her deposit back.
Now her dream home is on the market and Dietz-Henkelmann doesn't know what to tell her ten kids. To make matters worse, she has already sold the house she is currently living in.
"It's very disappointing because the holidays you know, I want to make it better for them, something enjoyable, something they can remember," she said.
PulteGroup said the home was completed in August. They said they extended the closing period by three full months, but "the family was and remains unable to complete the purchase process".
Dietz-Henkelmann said the house was completed in October and she was never informed that there were any financing problems until then.
PulteGroup said they would love to deliver the home to the Dietz-Henkelmann family should their financial situation change. Jennifer said she is working now to get pre-approved for a loan through another lending company.
If you'd like to help the family, they have set up a GoFundMe page.
KENS5's Eyewitness Wants to Know will keep you updated on their situation. In the meantime, if you have a problem you'd like us to look into you can call us at 377 8647 or email us at email@example.com