A worldwide cyber-attack has a local connection that is making healthcare providers scramble for a cure. Local medics are now looking for a prescription to treat a malware incident against the Nuance corporation, a tech company that helps people transcribe data, like doctors who dictate notes during surgery.
The company website says that they have engaged leading security experts to respond to the attack.
Here in San Antonio, there are at least three major healthcare providers who said that the incident is having an effect on operations.
Patti Tanner is the director of community relations for the Baptist Health System. She said that patient care has not been compromised and they are currently using workarounds to deal with the problem.
Here is the response from CHRISTUS in its entirety:
"The threat of ransomware is a reality all health systems and hospitals find themselves facing. This latest cyber-attack did not target CHRISTUS Health but rather another organization that serves as a vendor. We have taken steps to ensure that we remain vigilant and protect our information from threats. At CHRISTUS Health, we remain committed to protecting the organization and our patients’ data. Although for some physicians inconvenienced by transcribing by hand, we are taking the necessary precautions to protect patient information. No direct patient care has been impacted."
Here is the response from Methodist in its entirety:
“We have not seen any impact on our systems due to this incident. A vendor-provided medical transcription service is currently unavailable to some of our facilities. This has not affected how we are able to care for our patients, though it has caused inconvenience to clinicians. We are implementing a variety of manual and technological processes until the services are restored.”
With regard to a cure, Nuance is fighting the internet attack with Twitter, posting regular updates about their progress in battling this infection.
For a link to the Nuance response to the attack, click here.